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Stewart Townsend

Hi, Im Stewart Townsend Business Development Director at Zendesk.


Stewart has spent twelve years in Pre-sales, Partner Relations, Marketing and Business Development in the IT industry. Recently  he developed the channel partner programme for DataSift a $30m funded startup based in Reading which will accelerate their revenue growth, as of January 2013 he joined the EMEA management team at Zendesk in a senior role as Business Development Director to build out a channel plan across Europe to increase and accelerate revenue.

His role at  Oracle to develop a lead generating social media strategy for Enterprise 2.0 gave Stewart a deep understanding of the corporate account base, whilst for the previous nine years at Sun Microsystems, Stewart has worked with independent software vendors, channel partners and small businesses/startups and so he has a deep understanding or corporate and small business processes and requirements.

His appointment as EMEA Manager for the Emerging Business Team at Sun Microsystems focused on developing and executing a EMEA strategy to support start-ups and early stage companies, working with the investor community, startup community, entrepreneurship groups, government and Academia.

Stewart has negotiated alliances with key partners such as Bebo, MySpace and NTT Europe to help enable expansion and support of the programme on a global scale, outside of his EMEA remit.

He is a regular speaker and ambassador at key industry events in Europe on the subject of entrepreneurship, innovation, growing sales in/out of region and using social media as a sales enabler.

A keen advocate of supporting organisations, Stewart is a advisor/mentor to the difference engine, and gives time and advisory support to NACUE (National Consortium of University Entrepreneurs)

Outside corporate land, Stewart is a social entrepreneur and supports The Alternative School an education provider focused on delivering education in a more holistic manner, is a mentor to The Next Women organisation, and on advisory boards for Media140 and WhiteBull.

Stewart holds one of the first MA Social Media to be awarded in the UK and is recognised as an advisor on the strategic and business benefits of a fully integrated social media plan.

Stewart is known for his global events and lead generation, one of the largest is a global event focused on Big Data which is Big Data Week which sees a global week of events in 10 countries, 50 cities and 5000+ attendees all community focused and organised, this is supported through

 

Press Coverage

 

 

Moderator for panel with Top tier VC’s across Europe – White Bull 2010 Barcelona

European Union magazine – published magazine article issue 2 – EUCommerz 2010

Digital Britain: How to Launch into Europe – SXSW 2010 Panel Session

BectaX Site– Government education event focused on change. 2010

The smartest brains in business 2010 – Smarta.com (alongside Craiglist Craig Newmark)

The top 10 men a female internet entrepreneur should know when starting and growing a businessThe Next Women 2009

Interview with one of the largest visited Entrepreneurial focused blogs in India – Your Story 201

Richard Tyler –  The dot.com startups that have gone the distance – Telegraph 2008

Interview with Jemima Kiss – Guardian 2009

Are programs like BizSpark actually any good for start-ups ? Telegraph 2010

What ever happened to Sun Startup Essentials ? – Telegraph 2010

Q&A Stewart Townsend – Computing 2009

Stewart Townsend's Background

Stewart Townsend's Experience

Head Business Development - DataSift at DataSift

August 2011 - Present

Heading up a presales and support team across Europe working with large corporate clients to enable them to use social data in their organizations, selling services alongside the platform whilst building out a Professional Services team to deliver consulting and project management. This role is purely client focused and entails myself and my team articulating a clear proposition to the client on the benefits to their organisation, how it will fit into a social solution in order to engage with their customer at a much deeper level in real time and overall increase opportunities to sell/retain customers.

Business Development at Oracle Corporation

February 2010 - October 2010

Business Development in Technology Marketing EMEA. Built and implemented the use of new digital media to enable pipeline generation into the financial services sector, through the use of social media tools focused the team on direct targetted leads, and consulted on overall strategy for the implementation of social media tools long term.

Manager Startups and Emerging Markets EMEA at Sun Microsystems

January 2000 - February 2010

Manager Sun Startup Essentials EMEA I Managed Sun's new target growth business unit Europe,focused on SMEs/startups, owning the sales target for EMEA, challenged with increasing brand awareness, marketing supporting for a virtual team of 10 people across multiple European countries. Owning the goal to deliver new customers to Sun, entailed managing the EMEA marketing budget for sponsorship and supporting activities whilst also publicly representing Sun as a spokeperson. Running and utilising virtual teams across multiple marketing/sales business units helped enable me to grow a $m dollar business unit in under 18 months by reacting to the market needs quickly and efficitently, focusing on the customer. *Developed Customer Reference Resource and Public Facing Statements Drove and succeeded in gaining 12 customer references for Sun Microsystems with brands such as last.fm, glasses direct and tweetmeme, helping enable the community to promote themselves but also demonstrate how a large corporate has helped small companies succeed and save cost *Public face of Sun Startup Essentials Represented Sun Microsystems across Europe and US at public speaking events, press interviews, video interviews and internal partner/sales events. Recognised by the global startup community as the face of Sun Startup Essentials, and thus Sun's brand and products. Brand Awareness Built an awareness of Sun across Europe in a predominantly cloud/Dell/HP focused marketplace, helping to soften Sun's brand and creating new advocates to evangelise the organisation. • Managed/delivered/organised over 30 events a month to influencer's, VC's, press and customers • Leveraged web communities, social networks and startup communities to achieve critical mass • Managed backend processes, program catalogue and discount structure. • Actively grew a community and targeted new market adoptions and campaigns, to leverage incremental revenue oppn. *Managed partner relationships.

ISV Partner Manager EMEA November 2005 – November 2007 at sun microsystems

January 2000 - January 2006

Owned the UK and Ireland goal to migrate 250 ISV's onto latest version of Solaris across all sectors. Define 5 sector specific account plans and focused technology/commercial account plan, to cover government, finance, telco, education and healthcare. Manage commercial aspects of multiple partner relationships, including 5 resellers, channel development, ISVs and implementation partners looking at a revenue to Sun of $50m+ Extended out “Make IT fly” to a wider audience and continued to build a developer community around Solaris/Java.

Systems Engineer - Technical at Sun Microsystems

2001 - 2005

Sun System Engineer UK – January 2001 – October 2005 *Joined the pre-sales Systems Engineering team to spend more time in front of clients influencing technology decisions. *Designed and architected end user solutions into the financial services sector. *Supported ISV partner community in multiple sector opportunities to increase attach rate and decrease sales time cycle. *Supported the developer community through Make IT fly a IT workshop held every quarter to educate developers on latest technologies.

Head Client Services - DataSift at DataSift

August 2011

Heading up a presales and support team across Europe working with large corporate clients to enable them to use social data in their organizations, selling services alongside the platform whilst building out a Professional Services team to deliver consulting and project management. This role is purely client focused and entails myself and my team articulating a clear proposition to the client on the benefits to their organisation, how it will fit into a social solution in order to engage with their customer at a much deeper level in real time and overall increase opportunities to sell/retain customers.

Me at The man in the shirt

November 2010 - August 2011

Boutique consultancy on new media, helping organisations navigate new means to communicate internally, whilst increasing the communication channels to customers and turning them into two way conversations. Services around business development, idea creation, event inspiration and community building.

Business Development at Oracle Corporation

February 2010 - October 2010

Business Development in Technology Marketing EMEA. Built and implemented the use of new digital media to enable pipeline generation into the financial services sector, through the use of social media tools focused the team on direct targetted leads, and consulted on overall strategy for the implementation of social media tools long term.

Manager Startups and Emerging Markets EMEA at Sun Microsystems

January 2000 - February 2010

Manager Sun Startup Essentials EMEA I Managed Sun's new target growth business unit Europe,focused on SMEs/startups, owning the sales target for EMEA, challenged with increasing brand awareness, marketing supporting for a virtual team of 10 people across multiple European countries. Owning the goal to deliver new customers to Sun, entailed managing the EMEA marketing budget for sponsorship and supporting activities whilst also publicly representing Sun as a spokeperson. Running and utilising virtual teams across multiple marketing/sales business units helped enable me to grow a $m dollar business unit in under 18 months by reacting to the market needs quickly and efficitently, focusing on the customer. *Developed Customer Reference Resource and Public Facing Statements Drove and succeeded in gaining 12 customer references for Sun Microsystems with brands such as last.fm, glasses direct and tweetmeme, helping enable the community to promote themselves but also demonstrate how a large corporate has helped small companies succeed and save cost *Public face of Sun Startup Essentials Represented Sun Microsystems across Europe and US at public speaking events, press interviews, video interviews and internal partner/sales events. Recognised by the global startup community as the face of Sun Startup Essentials, and thus Sun's brand and products. Brand Awareness Built an awareness of Sun across Europe in a predominantly cloud/Dell/HP focused marketplace, helping to soften Sun's brand and creating new advocates to evangelise the organisation. • Managed/delivered/organised over 30 events a month to influencer's, VC's, press and customers • Leveraged web communities, social networks and startup communities to achieve critical mass • Managed backend processes, program catalogue and discount structure. • Actively grew a community and targeted new market adoptions and campaigns, to leverage incremental revenue oppn. *Managed partner relationships.

ISV Partner Manager EMEA November 2005 – November 2007 at sun microsystems

January 2000 - January 2006

Owned the UK and Ireland goal to migrate 250 ISV's onto latest version of Solaris across all sectors. Define 5 sector specific account plans and focused technology/commercial account plan, to cover government, finance, telco, education and healthcare. Manage commercial aspects of multiple partner relationships, including 5 resellers, channel development, ISVs and implementation partners looking at a revenue to Sun of $50m+ Extended out “Make IT fly” to a wider audience and continued to build a developer community around Solaris/Java.

Systems Engineer - Technical at Sun Microsystems

2001 - 2005

Sun System Engineer UK – January 2001 – October 2005 *Joined the pre-sales Systems Engineering team to spend more time in front of clients influencing technology decisions. *Designed and architected end user solutions into the financial services sector. *Supported ISV partner community in multiple sector opportunities to increase attach rate and decrease sales time cycle. *Supported the developer community through Make IT fly a IT workshop held every quarter to educate developers on latest technologies.

Sales Development at Sebden Steel

January 1989 - January 2000

Responsible for account development and growth targets in Top 5 accounts

Head Client Services - DataSift at DataSift

August 2011

Heading up a presales and support team across Europe working with large corporate clients to enable them to use social data in their organizations, selling services alongside the platform whilst building out a Professional Services team to deliver consulting and project management. This role is purely client focused and entails myself and my team articulating a clear proposition to the client on the benefits to their organisation, how it will fit into a social solution in order to engage with their customer at a much deeper level in real time and overall increase opportunities to sell/retain customers.

Me at The man in the shirt

November 2010 - August 2011

Boutique consultancy on new media, helping organisations navigate new means to communicate internally, whilst increasing the communication channels to customers and turning them into two way conversations. Services around business development, idea creation, event inspiration and community building.

Business Development at Oracle Corporation

February 2010 - October 2010

Business Development in Technology Marketing EMEA. Built and implemented the use of new digital media to enable pipeline generation into the financial services sector, through the use of social media tools focused the team on direct targetted leads, and consulted on overall strategy for the implementation of social media tools long term.

Manager Startups and Emerging Markets EMEA at Sun Microsystems

January 2000 - February 2010

Manager Sun Startup Essentials EMEA I Managed Sun's new target growth business unit Europe,focused on SMEs/startups, owning the sales target for EMEA, challenged with increasing brand awareness, marketing supporting for a virtual team of 10 people across multiple European countries. Owning the goal to deliver new customers to Sun, entailed managing the EMEA marketing budget for sponsorship and supporting activities whilst also publicly representing Sun as a spokeperson. Running and utilising virtual teams across multiple marketing/sales business units helped enable me to grow a $m dollar business unit in under 18 months by reacting to the market needs quickly and efficitently, focusing on the customer. *Developed Customer Reference Resource and Public Facing Statements Drove and succeeded in gaining 12 customer references for Sun Microsystems with brands such as last.fm, glasses direct and tweetmeme, helping enable the community to promote themselves but also demonstrate how a large corporate has helped small companies succeed and save cost *Public face of Sun Startup Essentials Represented Sun Microsystems across Europe and US at public speaking events, press interviews, video interviews and internal partner/sales events. Recognised by the global startup community as the face of Sun Startup Essentials, and thus Sun's brand and products. Brand Awareness Built an awareness of Sun across Europe in a predominantly cloud/Dell/HP focused marketplace, helping to soften Sun's brand and creating new advocates to evangelise the organisation. • Managed/delivered/organised over 30 events a month to influencer's, VC's, press and customers • Leveraged web communities, social networks and startup communities to achieve critical mass • Managed backend processes, program catalogue and discount structure. • Actively grew a community and targeted new market adoptions and campaigns, to leverage incremental revenue oppn. *Managed partner relationships.

ISV Partner Manager EMEA November 2005 – November 2007 at sun microsystems

January 2000 - January 2006

Owned the UK and Ireland goal to migrate 250 ISV's onto latest version of Solaris across all sectors. Define 5 sector specific account plans and focused technology/commercial account plan, to cover government, finance, telco, education and healthcare. Manage commercial aspects of multiple partner relationships, including 5 resellers, channel development, ISVs and implementation partners looking at a revenue to Sun of $50m+ Extended out “Make IT fly” to a wider audience and continued to build a developer community around Solaris/Java.

Systems Engineer - Technical at Sun Microsystems

2001 - 2005

Sun System Engineer UK – January 2001 – October 2005 *Joined the pre-sales Systems Engineering team to spend more time in front of clients influencing technology decisions. *Designed and architected end user solutions into the financial services sector. *Supported ISV partner community in multiple sector opportunities to increase attach rate and decrease sales time cycle. *Supported the developer community through Make IT fly a IT workshop held every quarter to educate developers on latest technologies.

Sales Development at Sebden Steel

January 1989 - January 2000

Responsible for account development and growth targets in Top 5 accounts

Business Development Director at Zendesk

January 2013 - Present | London

Stewart Townsend's Education

Salford University

2010 – 2011

MA


Salford University

1995 – 2000

BSC Hon

Concentration: Business and Information Systems


Stewart Townsend's Interests & Activities

Marketing, social marketing, social data,big data,reading, research, petrol head

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